Frequently Asked Questions

A: Yes! We use Jane App, a secure and user-friendly platform that makes managing your care simple. Through your client portal, you can easily book, reschedule, or cancel appointments, complete forms, check receipts, send and receive secure messages with your therapist, and manage payments—all in one convenient place. https://paramountpsychology.janeapp.com/

A: At their own discretion, each therapist offers a limited number of reduced-rate sessions, depending on availability and need.

A: This really depends on your needs, your unique goals, and how invested you are in the process. Some clients come for shorter-term counselling (6-8 sessions), and others find that therapy is a safe place to land across their life experiences and continue with sessions for years. We’re here to meet you wherever you are and whatever your needs may be.

A: We believe that ‘fitting’ with a therapist is important. Research shows that the relationship between a therapist and client is the number one factor in predicting positive outcomes in counselling. If you don’t connect with your therapist, that’s OK! If something doesn’t feel right, just let your therapist or our admin know and they’ll be happy to provide you with a referral to a more suitable counsellor. You may also try a 15 minute free consult with any number of new therapists to see if you "click".

A: Whether you’re in crisis or looking for personal growth, counselling can help. Counselling can be lifesaving when you’re in severe distress due to trauma, significant diagnoses, or dealing with other extremely painful life situations.   Research shows that counselling is also very helpful for less severe or life-threatening conditions. Counselling often leads to improvement in relationships, increased confidence, solutions to specific problems, significant reduction of stress, and an increase in happiness and well-being.  The therapeutic relationship between you and your counsellor is a safe place to explore who you are, learn more effective ways of coping with life’s challenges, and help you create the kind of life you want to live every day.

A: With your permission we send out a courtesy text reminder 48 hour prior to your appointment time. You may also opt in for email reminders and additional SMS reminders. We typically sent out reminders two days in advance to give you plenty of time to make a change prior to the 24 hour late cancel time period. Due to the likely inability to refill a session on short notice, cancellations made less than 24 hours in advance are subject to a late charge.

A: Yes, we are happy to offer direct billing for most major insurance providers! To help us get everything set up smoothly for you, please reach out to our office before your appointment so we can confirm your eligibility and help you complete the required forms ahead of time. Because coverage varies from plan to plan, we kindly ask that you check with your insurer beforehand to verify which professional designations are eligible under your specific policy. If your plan doesn't cover the full amount or doesn't support direct billing, payment is due at the time of service via credit card, cash, or e-transfer. We will always provide you with a fully itemized receipt so you can easily submit it for reimbursement.

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A: We accept:

• debit
• credit card
• e-transfer
• cash

A: Each therapist’s fee schedule is determined by their qualifications, years of experience, and areas of expertise, reflecting industry standards.